Last Updated On 16-Jun-2025
Effective Date 16-Jun-2025

This Returns & Withdrawal Policy describes the policies of Serolf Trading Agency LTD, 8, Adelaine Cini Street, Pembroke, NA PBK1231, Malta Email: info@serolf.com Phone: 00356 21337231 on the return and withdrawal of orders placed on our website (https://www.serolf.com). By purchasing through our website, you agree to this policy. If you do not agree, please refrain from using our services.

This policy complies with EU consumer protection legislation, including your right of withdrawal under the Consumer Rights Directive (Directive 2011/83/EU).

  1. Right of Withdrawal:

    You have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

    To exercise your right of withdrawal, you must notify us in writing via email at info@serolf.com with a clear statement of your decision to withdraw. You may use our standard returns form, but it is not mandatory.

  2. Effects of Withdrawal:

    If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw.

    We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

  3. Returns Process:

    You must send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    You will bear the direct cost of returning the goods unless the item was defective or incorrectly shipped.

    Returned goods must be unused, in original packaging, and in the same condition in which you received them. Items that are returned in unsellable condition may not be eligible for a refund.

  4. Exclusions from Withdrawal:

    The right of withdrawal does not apply to:

    • Custom-made or clearly personalized items.
    • Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    • Digital content not supplied on a tangible medium, once download or streaming has begun with your prior express consent and acknowledgement of the loss of withdrawal right.

  5. Contact Information:

    If you have any questions about this Returns & Withdrawal Policy, please contact us at:
    Serolf Trading Agency LTD
    8, Adelaine Cini Street, Pembroke, PBK1231, Malta
    Email: info@serolf.com
    Phone: 00356 21337231